Shipping policy

All our brand's orders are shipped with the courier company we have a contract with.

Your orders are handed over by our brand to the contracted courier within 1-5 working days. Taking into account the courier company's policies and the delicate nature of all our products, delivery is made without exceeding the legal limit of 30 days.

When your order is delivered, you may open and check your package in the presence of the courier's representative. If the package is crushed, torn, opened, wet or in a similar condition, or if you encounter anything unexpected or a faulty or problematic product, do not accept the package. Have the courier's representative draw up a report and make sure the package is returned to us by the courier company.

Under the applicable regulations, when postal items are delivered to the recipient, the service providers (postal and courier companies) record, as a minimum, the name and surname and Turkish ID number of the person taking delivery (for foreign nationals: the passport number, the number of an internationally valid equivalent document, or the number of an identity document issued by the competent Turkish authorities), and keep this record confidentially for at least two years so that it can be presented to the relevant authorities when required. If the recipient does not wish to provide identity details, the shipment is not delivered and is returned to the sender.

If you wish to exercise your right of return / withdrawal, the return is carried out within 14 days of the delivery date under the conditions set out on our website, in our Return Policy and in our Distance Sales Agreement.